metroflex Return Policy

At metroflex we realize that for many people, creating custom products online may be new. With that in mind, we've rigorously tested our fulfillment systems, decoration process and products to ensure that you receive the product that you had purchased

Customized goods are generally not accompanied by guarantees, but at metroflex we are confident that you are going to love the product we created specifically for you. We deliver high-quality products - products that look just like what you created on our site.

If the custom products you receive differ materially from what you created at metroflex, if the goods are otherwise flawed, then you may return the custom goods for a full refund, within 15 days of receiving your custom order. All we ask is that you notify metroflex before returning any goods to ensure that your return is handled quickly and accurately.

If you have any questions or concerns about your order, call us for real, live help 5 days a week at 1-760-607-0400, Monday-Friday: 8am – 5:00 pm PST